Paying by Cryptocurrency
USING COINBASE COMMERCE ON ARCHIVE DNA
How this works
- When you want to pay a merchant, we will display instructions on how to send funds directly to this merchant, and monitor the blockchain for your transaction.
- After a valid payment is detected, we will notify the merchant so they can take any necessary actions on their end.
All payments facilitated by Coinbase Commerce are fully decentralized and peer-to-peer. This means that the cryptocurrency goes directly from your wallet to a wallet that is only accessible by the merchant. At no point in this flow does anyone except the merchant, including Coinbase, have access to these funds.
If you would like a refund, please contact us directly.
All transactions made with cryptocurrency are direct peer-to-peer payments from the customer to Archive DNA. This means that once a payment is sent, there is no way for Coinbase to reverse the transaction or reclaim funds on your behalf. As a result we are unable to resolve any payment disputes as the transactions are secured by the blockchain and are irreversible.
Please reach out to us directly regarding any issues with your order or an update on your order status.
To help with tracking payments and status updates, Coinbase generates an 8 character alphanumeric order code for each charge. There are two locations where this code can be found:
- In the commerce.coinbase.com URL you visit while making a payment
- On the receipt after a payment has been successfully processed
To view your receipt, please visit commerce.coinbase.com/receipts/:CODE, where :CODE is replaced with your 8 character order code
If you, the customer, sends a currency to an address associated with another currency during checkout (ie BSV sent to a BCH address, or SAI sent to a DAI address), our system will not detect the payment and Archive DNA will not be able to access those funds from the Commerce Dashboard.
Coinbase Commerce tracks payment amounts in the cryptocurrency units. An overpayment or underpayment indicates that we have detected an amount greater or lesser than what we expected – the most common reason for this occurring is your wallet using a significantly different exchange rate than Coinbase Commerce.
Please reach out directly to Archive DNA to resolve this issue – We may ask you to top up the missing amount in the case of an underpayment, refund you the excess amount in the case of an overpayment, or refund you completely and ask you to complete the checkout again. We recommend that you include your receipt code to help us track down your charge.
Coinbase Commerce expects to see a single blockchain transaction for each order, and it appears that we have detected more than one transaction for your order. Rest assured that all of the funds that you have sent are safely in the Archive DNA wallet.
Please reach out directly to us (Archive DNA) to resolve this issue – if the total payment amount is correct, we are able to manually resolve this from our dashboard. We recommend that you include your receipt code to help us track down your charge.
Coinbase Commerce monitors the blockchain for 60 minutes for payments to the blockchain addresses that we show to you. If we detect a payment outside of this window, it is marked as delayed.
Please reach out directly to Archive DNA to resolve this issue – We are able to manually resolve this from our dashboard and take any necessary steps to ensure that your order is fulfilled. We recommend that you include your receipt code to help us track down your charge.